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Closing the gap: mediating conflict between patients & health professionals
Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact. This course will equip you to recognise the warning signs of conflict and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating. The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels.
Click 'REGISTER' to secure your place on this course. CPD points to be awarded.