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Primary Care Educator News Bulletin - November 2017

North Central & East London: Issue 29 Pt. 2


July-November 2017


Dear Colleagues,

This is part two of our recent bulletin as we have so much to update you on that we have split it into two parts. This bulletin includes updates on Me First, Evaluation Toolkit and the AoMRC review, amongst other things.

The next news bulletin will be out mid December round about the time you are buying your secret Santa presents…


GP IR Scheme information

North East London have been successful in their bid for international recruitment of GPs which is due to roll out within the next few months.

We would like to take this time to encourage your welcome and connection into CEPNs and local networks that North Central London are considering a bid for.

Living and working in the UK as a GP: a guide for overseas doctors and their families click here also available on GP NRO I&R website on page International GP recruitment programme and on page who can apply  

MCQ dates click here

Simulated surgery dates click here


Me first child & young person-centred communication (attachments)

Update from Rob Brown, Me first Project Lead, Great Ormond Street Hospital for Children NHS Foundation Trust: 2018 training dates

As you know good communication with children and young people (CYP) plays a key part in engaging them with the goal of improving their health and care outcomes. The 2014 Care Quality Commission survey found that 43% of this age group feel insufficiently involved in decisions about their care and the 2016 survey is soon to be published. Will this have improved? Meaningful engagement with young people means carefully listening to them, treating them with respect and providing information using language that they can understand, whatever their age or ability.

 The Me first programme is aimed at all health and social care professionals and can be tailored to meet participants and team’s specific needs. The benefits to an organisation include significant improvements in behaviour around communication skills, confidence, and shared decision making as evidenced by our independent evaluation.  As well as values based improvements; including improvements in attitudes towards child and young person-centred communication and compassion, which both have a significant impact on patient experience. 

Launched in 2015, Me first is a National award winning initiative developed by Great Ormond Street Hospital and Common Room Consulting, in conjunction with young people, designed to help healthcare professionals communicate better with children and young people in three key ways:

1.      The Me first communication model: a practical framework to support children and young people centred conversations in health and social care. We believe it is the first model of its kind designed specifically for this age group.

2.   The Me first masterclasses. Co-delivered with young people, these sessions support professionals to apply the Mefirst communication model to their practice.  

3.   The Me first website. This contains an interactive communication model which users can use to build their own conversations. Users can share tools and ideas from around the UK, as well as practical advice from children, young people and healthcare professionals.

We have a range of training options available which are focused around you sustaining improvements in patient experience, culture and staff communication skill.  We do this in a number of ways including after training, participants are encouraged to join our network of Communication Champions who we support through free face-to-face updates, training and electronic network.  As well as our ‘Train the Trainer’ course where professionals and young people can learn how to deliver training in-house. We are also looking at developing addition training modules to assist health care professionals with particularly challenging target groups and difficult conversations.

Me first: CYP centred conversations about safeguarding concerns – Communication model and training

·     In addition to our award winning CYP communication 1-day masterclass, we have also developed a ½ day training session for CYP centred conversations about safeguarding concerns (communication model and training). This communication model and training has again been designed in partnership with young people to assist health and social care professionals to develop the knowledge, skills and confidence to open up conversations with children and young people when they suspect that there may be safeguarding concerns. As with the 1 day masterclasses, this ½ training provides a practical framework to support professionals to understand and apply the key steps to facilitating difficult conversations with children and young people. It also offers tips and ideas, sourced from professionals and young people, to provide real examples of how to put each step of the model into practice. Train the trainer sessions are also available.

Please review the Me first overview document as a summary of the project and let me know if you have any questions.  We know that training budgets are tight but feel that child and young person-centred communication is a key training strategy that will contribute to improving staff skills and achieving efficiencies. We have therefore provided a variety of options for delivering training and offer flexible invoicing either side of the financial year.




Evaluation Toolkit

As part of its on-going engagement with training and education, HEE’s south London team has partnered with King’s College London to produce an evaluation toolkit. The evaluation guide aims to support the capacity and capability of stakeholders to undertake effective evaluation of their projects and to promote shared learning.

The toolkit was co-designed with stakeholders to ensure that it will be a valuable resource for those delivering training and education programmes in health and care. It is part of an on-going programme to improve the quality of evaluation and reporting on training and development. We anticipate that it will help to promote continual awareness and improvement in the evaluation of training programmes.

The toolkit can be accessed via the King’s College London website, and will be supplemented in the coming months with additional resources to promote and support effective evaluation.


Academy of Medical Royal Colleges Annual Review 2017

Please see below for your information, a link to the interactive Academy Annual review - just click on the boxes on the webpage to link through to the relevant text

You can view it here.


NACT UK 16th National Multi-Specialty Conference (attached)

16/17 January 2018

The 16th National Multi-Specialty Conference takes place on 16/17 January 2018 at the Holiday Inn, Carburton Street, London.

Please see attached the latest draft programme and a registration form.

If this doesn't apply to you would you kindly forward to any of your colleagues this meeting may be of interest to.  These include Heads of Schools, Programme Directors, Directors of Medical Education and Clinical Tutors.

Please note this meeting is now highly relevant to College Tutors.

Should you require any further information please do not hesitate to email us: Caroline Clerk


HEE NCEL Newsletter: Education Matters (attachment)

August Edition


Please find attached the August edition of the HEE NCEL Newsletter – Education Matters: the newsletter for educators in North Central and East London.


For queries or suggestions regarding this newsletter, please contact:


Claire Churchill, Stakeholder Engagement Manager for NCEL -






Person Centred approaches framework

To support delivery of chapter 2 of the FYFV

Please find below the Person Centered Care Framework, this is a cross system piece of work articulating the key skills for the workforce in delivering chapter 2 of the FYFV hard wiring prevention in all its forms into our every day, taking both a strengths based approach and a focus on community. It also meets the NICE collaborative requirements of HEE for shared decision making.

The Person-Centred Approaches Core Skills and Education Training Framework has been launched.

The new framework, commissioned by Health Education England (HEE), and developed in collaboration between Skills for Health, Skills for Care, HEE and health and social care experts, aims to support person-centred approaches for the health and social care workforce. It supports individuals to better manage their own health and wellbeing through bespoke care, planning and support. Where appropriate, the framework encourages shared decision making, outlining all reasonable options and ensuring that all information is personalised, accessible and useful.

Click here to download your copy of the new framework.


CCG newsletter - New framework promotes person-centred approaches in healthcare

A new education and training framework that supports person-centred care has been published by Health Education England, Skills for Health and Skills for Care.  The Person-Centred Approaches framework aims to distil best practice and set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors (e.g. health, social care and housing) and across different types of organisations (e.g. public, private and not-for-profit). NHS England has contributed to the development of the framework, which supports an integrated approach to prevention and self-care by training teams across boundaries to build shared language and shared purpose.



NHS Digital Academy (attached)

Please see attached the following information from the NHS Digital Academy:


Background slides to the NHS Digital Academy


A recent article on Chief Clinical Information Officers

We are arranging for representatives to attend a future HEED meeting to discuss.

For future queries:

Kate Evans, Programme Manager, HEE Deans -



Sepsis Education in Primary Care

A Darzi colleague working at the HIN has developed films and digital resources to provide education on training in sepsis for colleagues working in primary care

The films can be found at:

Spotting the Signs of and

Caring for Fever in Children at Home” -


The digital pack of resources to accompany the films and support their use by clinicians in primary care.  These can be found on the HIN’s website –




Update on trainee information for August and September starters

For DMEs, MEMs and MSMs

As you will be aware we introduced a new system at the end of last year which we have been piloting with a variety of trusts over the last 7 months. 

This consists of a few different pieces of information available to all trusts via an Employers Portal. 

We are encountering issues with the Trust Rotation Grid (TRoG) which is resulting in some of the information being inaccurate and not reflecting what we hold on our systems.  This has been exacerbated by the way the system is providing updated changes to you which is causing confusion and a high level of queries.


To resolve this in the immediate we have provided to your Employers portal today (by close of play) 4 pieces of information as below: -


1)     A rotation grid containing all specialties for the next placement for August starters and rotating trainees

2)     A rotation grid containing all specialties for the next placement for September starters and rotating trainees

3)     A Forecast Rotation Grid (FRoG) for all specialties which shows all forward planned information that we hold

4)     A summary of the outstanding emails from your trust related to the above (will be published by tomorrow lunchtime)

We would greatly appreciate if you can review this updated information.  We will be sharing back with you the outstanding emails as we felt this was the best way to work with you to help us prioritise which are the urgent unresolved queries, and by passing this back it will then allow us to concentrate on anything urgent you raise back with us.   I appreciate this is not ideal and greatly appreciate the help of trusts in resolving these issues.   We will prioritise any emails that are returned to us following this review and we are concurrently working with TPD and trainee to resolve their queries separately.

You will see that there are a number of Dr Holds within this information, but we would like to assure you these are less than 5% of posts.  The reasons for these are generally those outlined in the Code of Practice but also cover Foundation posts held for reserves, awaiting ARCP outcomes, quality reasons, some posts where programmes are configured such that a post won’t be filled (these are predominantly aligned to military and academic placements in foundation).   The team are working to translate the Dr Holds into trainee names or Dr Recruits asap and I will provide an update to your medical staffing managers in a weeks’ time as this is being actively managed.   HR Directors nationally have received a communication from NHS Employers regarding managing these messages.

By way of background we thought it would be helpful to share with you some of the reasons for the current issues that we are experiencing as we work to resolve these: -


·        An issue with our Intrepid operating system which our providers worked to fix – they had a virus which affected our import function and also our transfer of information between systems did not automate as it should have done – this extended for 10 days over the August release period

·        Issues with TRoG not experienced during the pilot

·        The HET team managing rotation information which, with delays, now overlaps with the peak in ARCP workloads.

·        Some ongoing issues with the phone system which are being investigated by our IT team with the UoL

·         Staffing vacancies within the HET team where recruitment has been slower than anticipated due to the wider HEE consultation on realising the Comprehensive Spending Review targets.  HET is not included in this having already achieved its cost savings but as part of the wider organisation has had to take this into consideration

We appreciate the impact this will have at trust level.   Please be assured that we are working to resolve outstanding queries and we thank you for your patience.   We will continue to work with the trust user groups and other stakeholders on what these services should look like going forwards.



Contacts and Communication

For those of you who have Twitter accounts, you may wish to follow:

·        @HEE_NCELondon – Health Education North Central & East London

·        @NCELCEPN  - Community Education Provider Network for HENCEL

·        The GP online enquiries portal for GP trainee queries can be accessed via the following link:

·        GP online enquiries portal

·        Lead employer specific enquiries can be sent to: Royal Free:

·        There’s nothing general about General Practice #nothinggeneral

Many thanks and kind regards, The NCEL Primary Care Team:

Rachel Roberts, Head of Primary Care Education and Development


Naureen Bhatti, Head of GP School


Catherine Juta, Primary Care Development Manager


Dominique Clarke, Primary Care Administration Apprentice